Yes. We use the business name and greeting you approve, for both calls and website chats.

We agree on how to send call messages and chat summaries — such as by email or text — and exactly what details to include, before you go live.

No. A real person handles every call and every covered website chat. We never use AI voices, AI chatbots, or automated replies.

No. We answer and route calls following your directions. Your licensed professionals provide advice and make all professional decisions.

Coverage is built around your schedule — after-hours plans cover evenings, weekends, and holidays, and overflow plans add cover while your team is busy. Your exact hours are confirmed in your written quote before launch.